Shipping policy
CACHE Shipping Policy
Effective Date: [Insert Date]
At CACHE, we are committed to providing timely, reliable, and professional shipping services. Please review our shipping policy below for details on order processing, delivery timelines, and responsibilities.
1. Order Processing
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Orders are typically processed within 1–3 business days of payment confirmation.
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Orders placed on weekends or holidays are processed on the next business day.
2. Shipping Methods & Carriers
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CACHE uses reputable carriers such as UPS, FedEx, and USPS.
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The shipping method is determined based on destination, value, and required delivery time.
3. Shipping Costs
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Buyers are responsible for all shipping costs, which are calculated and displayed at checkout.
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Sellers must ensure items are shipped promptly and securely using the provided prepaid label (if applicable).
4. International Shipping
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CACHE ships internationally to select countries.
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Buyers are responsible for all customs duties, taxes, and import fees. These are not included in the item price or shipping cost.
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Shipping times may vary depending on destination and customs clearance procedures.
5. Tracking
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Once an item is shipped, a tracking number will be emailed to the buyer.
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Buyers can monitor shipment status through their CACHE account or the carrier’s website.
6. Delivery Issues
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If your order is delayed, lost, or arrives damaged, please contact us immediately at media@cachemarketplace.com.
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While CACHE is not liable for carrier or customs delays, we will support efforts to file claims and resolve issues where applicable.
7. Undeliverable Packages
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Packages returned due to incorrect or incomplete addresses will result in buyer contact for updated delivery information.
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Reshipment may incur additional shipping fees.
8. Signature Confirmation
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For high-value shipments, CACHE may require signature confirmation at delivery to ensure secure receipt.
9. Questions
For shipping inquiries or assistance, contact:
Email: contact@cachempls.com
Mailing Address: 509 1/2 1st Ave NE, Minneapolis, MN 55413