Refund policy

CACHE Returns and Refunds Policy

Effective Date: [Insert Date]

1. Returns Eligibility

To be eligible for a return:

The item must be returned within 7 days of delivery.
It must be unused, in the same condition as received, and in the original packaging.
You must include a receipt or proof of purchase with the return.
Return authorization is required prior to sending any item back.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Prints, magazines, newspapers
Downloadable software products
Consignment items
Items sold at a discount or marked as final sale

2. Refunds

Once your return is received and inspected:

You will be notified via email regarding the approval or rejection of your return.
If approved, your refund will be issued in the form of store credit only.
A store credit code will be sent to your email.

Note: We do not offer cash or credit card refunds.

3. Sale Items

All items purchased at a discount or marked as final sale are non-refundable and non-returnable.

4. Exchanges

We replace items only if they are defective or damaged.

To initiate an exchange for the same item, please follow these steps:

Email us at media@cachemarketplace.com to request a return authorization.
Upon receiving authorization, send your item to:

CACHE
509 1/2 1st Ave NE
Minneapolis, MN 55413
United States

5. Shipping Instructions for Returns

You are responsible for return shipping costs. These are non-refundable.
If your return is approved, the cost of return shipping may be deducted from your store credit.
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75.
CACHE is not responsible for items lost in transit.

Returns should be shipped to:

CACHE Returns Department
509 1/2 1st Ave NE
Minneapolis, MN 55413
United States

6. Processing Time

Please allow 5–7 business days from the date of return receipt for inspection and processing. Delivery times for exchanges may vary depending on your location.

7. Questions?

For questions about returns or exchanges, contact our support team at:
📧 contact@cachemarketplace.com